Telephone Calls

PLEASE BE AWARE THAT ALL INCOMING AND OUTGOING TELEPHONE CALLS MAY BE RECORDED FOR TRAINING AND MONITORING PURPOSES.

CCTV

Closed circuit television (CCTV) is installed at the practice premises for the purposes of staff, patient and premises security. Cameras are located at various places on the premises, and images from the cameras are recorded - If you require more information please call in to the surgery and ask the Receptionist for a copy of our CCTV Policy & Code of Practice Leaflet.

Chaperone Policy

Meltham Road Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that the best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a “chaperone” present for any consultation, examination or procedure where they feel one is required.  This chaperone may be a family member or friend.  On occasions you may prefer a formal chaperone to be present i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way.  Where this is not possible we will endeavour to provide a formal chaperone at the time of request, however, occasionally it may be necessary to re-schedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our chaperone policy or have any questions or comments regarding this please ask at reception.