Practice Charter

How We Can Help You:

• You will be greeted in a friendly and courteous manner by staff wearing name badges.
• We will give you full information about the availability of services within the practice.
• You will be seen within 30 minutes of your appointment time, but where a delay may occur you can expect to be advised of this.
• We will keep you fully informed about all aspects of your condition, possible treatments and side effects.
• Telephone calls will be answered promptly and diverted to the appropriate person.
• Requests for repeat prescriptions will be completed and ready for collection within two working days.
• You will be seen the same day with an urgent medical problem.
• We will respect your confidentiality at all times.
• If you are unhappy about any aspect of your care and wish to discuss this further, please contact the Practice Manager, who will deal with your problem as soon as possible.

To Help Us To Help You:

• Please request a home visit only when absolutely necessary and you are too ill to attend the surgery.
• Please give us adequate notice of appointment cancellations.
• Please treat our staff in a courteous manner.
• Please consider other patients and remember one appointment is for one patient only.